Shipping Policy

Last updated: June 2026

Delivery Areas

Green Monster UK Limited currently delivers to addresses within the United Kingdom.

If you require delivery outside the UK, please contact us before placing your order.

Order Processing

Orders are normally processed within 1-2 working days of receipt.

Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Times

Standard delivery is typically completed within 2-5 working days after dispatch.

Delivery times are estimates only and may vary due to courier delays, seasonal demand, weather conditions or circumstances beyond our reasonable control.

Delivery Charges

Delivery charges are calculated at checkout and will be displayed before you complete your purchase.

Any free delivery promotions will be clearly stated on the website at the time of purchase.

Tracking Information

Where available, tracking information will be provided once your order has been dispatched.

Failed Deliveries

Please ensure that the delivery address provided is accurate and complete.

If a delivery cannot be completed due to incorrect information supplied by the customer, additional delivery charges may apply.

Damaged, Faulty or Missing Items

Please inspect your order upon receipt.

If your order arrives damaged, faulty or incomplete, please contact us within 48 hours of delivery and provide photographs where possible so that we can investigate and resolve the issue promptly.

Delays

Whilst we make every effort to ensure that orders arrive on time, Green Monster UK Limited cannot be held responsible for delays caused by circumstances outside our reasonable control, including:

• Courier delays
• Severe weather conditions
• Industrial action
• Supply chain disruptions
• Public holidays

Contact Us

If you have any questions regarding delivery or shipping, please contact us:

Green Monster UK Limited

21a Langley Crescent
Bristol
BS3 2RE

Email: sales@greenmonster.uk

Website: www.greenmonster.uk