Shipping Policy

Last updated: June 2026

Delivery Areas

Green Monster UK Limited currently delivers throughout mainland United Kingdom.

If you require delivery outside of mainland UK, please contact us before placing your order.

Processing Times

Orders are normally processed within 1-2 working days of receipt.

Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Times

Standard delivery is typically completed within 2-5 working days from dispatch.

Delivery times are estimates only and may vary depending on location, courier availability and seasonal demand.

Shipping Charges

Shipping charges are calculated at checkout and displayed before payment is completed.

Any applicable delivery charges will be clearly shown during the ordering process.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Delays

While we make every effort to ensure orders arrive on time, we cannot be held responsible for delays caused by circumstances beyond our reasonable control, including:

• Severe weather conditions
• Courier delays
• Industrial action
• Supply chain disruptions
• Public holidays

Damaged Deliveries

Please inspect your order upon receipt.

If goods arrive damaged, please notify us within 48 hours of delivery and provide photographs where possible so that we can investigate and resolve the issue promptly.

Missing Deliveries

If you believe your order has been lost in transit, please contact us as soon as possible. We will work with the courier to investigate and, where appropriate, arrange a replacement or refund.

Contact Us

If you have any questions regarding delivery or shipping, please contact:

Green Monster UK Limited

Email: info@greenmonsterproducts.co.uk

Website: www.greenmonsterproducts.co.uk